Brand Standards - Front Office Quiz

IHG® Rewards Club and InterContinental® Ambassador branded signage must be displayed visiblyat Front Desk at all times.

• True

• False

An upgrade to the highest available room must be offered to Spire Elite and Platinum Elite members based on room availability

• True

• False

Extended Check out until __________must be granted to all Gold Elite, Platinum Elite and Spire Elite members upon request, subject to availability and at no additional charge.

• 13:00

• 15:00

• 14:00

At least_______of room inventory must be allocated each weekend for the InterContinental® Ambassador Free Weekend Night benefit.

• 1%

• 5%

• 15%

InterContinental® Royal Ambassador members must be given a room upgrade ________ room categories higher than booked

• One

• Two

• Three

Royal Ambassador members must be offered an early Check in of _______.

• 10:00

• 09:00

• 06:00

Guest must receive a welcome email at least _______prior to arrival

• 72 hours

• 24 hours

• 12 hours

Guests must be welcomed to the hotel using the hotel name

• True

• False

A doorman service must be provided 6 hours a day at the main entrance to the hotel

• True

• False

Mode of payment must not be determined at the time of Check in

• True

• False