Un-Carrier Signature Move: Scam Shield

What is LineLink

• T-Mobile LineLink is a reliable home phone with clear calls using the T-Mobile network and Voice over technology. It works with most standard home phones and installs in just minutes.

• LineLink is a network protection that T-Mobile has to give us the best indication wthat a call is a likely scam.

What do Scam ID and Scam Block cost?

• $0

• $4

• It depends if the customer is T-Mobile/Metro by T-Mobile or Sprint

If the customer phone is blocking a call that wasn´t scam. What do you do? (select all that apply)

• The customer must use Scam Shield app or visit: https://callreporting.t-mobile.com/ to report any Scam Likely or blocked calls identified in error.

• Corrections are made within 48 hours of a verified request.

• If the customer has premium version of Scam Shield he can set numbers as "Favorities" to ensures they are never blocked, even when Scam Block is active.

• Let the caller know that he must change the number to be able to received his call.

How does the customer get Caller ID? (select all that apply)

• Eligible T-Mobile customers can opt in via MyT-Mobile

• In the Scam Shield app to get started

• He must go to the store, this is the only way to get it.

Does the customer need the T-Mobile Scam Shield app to use Caller ID?

• No. However , the Scam Shield app is one of the ways you can easily enable and manager your Caller ID

• Yes. The customer must set the Caller ID using the Scam Shield App.

How does the cusotmer check the calls and texts he´ve received on PROXY?

• Just Log onto the DIGITS app from any connected device and toggle on your PROXY number to check voicemals and texts.

• You should use an extra device to review this information.

What is the difference between Visual Voicemail and Voicemail to Text?

• Visual voicemail is the name of our app that lets you view vm messages as text. voicemail to Text is the service behind the app that send you a transcription of any voicemails via SMS or in the visual Voicemail app.

• There´s no diference, is the same.

How many times can the customer change his number for free?

• One free number change per year

• One mobile number change per account

What do you need to do before change the number for free using the Free number change offer? (Select all that apply)

• Review the promo details and understand if he is eligible.

• Search filter the last 12 months for any Mobile number Change memos that show a waived or PR (Procedual change) change reason.

• Review advisements found in Mobile Number change with your customer

What is included with the Scam Shield Premium feature? (select all that apply)

• Manage call categories

• Personal number blocking

• Family Mode