Logical Test

1.unable to obtain ip case should escalated to

• SLS

• IU

• SLA

Q.Cst has logical Instability case connected through cable CST has spywares CCA action :

• stop Troubleshooting and informed customer to remove it

• make trace with customer

3.

CST has Logical Instability case and has congested POP

• Stop TS and inform customer to follow up after 2 weeks

• make trace with customer

Spyware command IS

• Ping

• ping -t

• netstat -n -o

5.IT is mandatory to change cpe password for CPE incase PW is admin :

• True

• False

In WAN configuration you should make VPI =35 and VCI= 0

• True

• False

CST Subscribe in Option Pack Service and has Browsing Issue your action is

• handle normal

• transfer to Option pack Q

CST has slowness in Browsing your action :

• Check download rate

• Add We DNS then restart port

We can Trouble shooting Slowness case by using Mobile :

• False

• True

We can check download rate from any website :

• True

• False