Onboarding Quiz

What are the different types of learners?

• Lazy, Fast Learner, Slow Learner

• Auditory, Kinesthetic, Visual

• Reader, Writer, Viewer

What will happen if we fail to add the CMS in AIMS

• The agents cannot take phone calls.

• Their calls will not be recorded.

• They will not be allowed to take phone calls.

When do we need to update their AIMS.

• Just after their Nesting.

• As soon as we receive the Macy's IDs, SOE IDs and after Nesting

• Everyday.

How often do we scrub eStart?

• By End of week

• Everyday

• Every Other Day

What are the categories that we measure for EWS?

• Behavior, Attendance and Performance

• Attendance, Mock Call, Tone

• Active Listening, Listen and Engage, Own and Resolve

How often are we supposed to check the TMS?

• At the end of the training phase.

• Beginning of CCT and end of Nesting

• Beginning and end of every phase of Training, and if there's an attrition in between.

What are the pieces of information we need to check in TMS?

• Instructor's name, schedule date and time, registered agents, learning event status.

• Name of trainees, name of trainer.

• None, all are automatic

What is the eStart code for CCT?

• 37-007

• 36-007

• 99-001