Pre Test For Telephone Operator Section

Quiz
•
Other
•
11th Grade
•
Medium
Taty Asana
Used 37+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Komunikasi antar departemen, misalnya front office dengan housekeeping, dikenal dengan istilah:
Intra-departmental Communication
Inter-departmemental Communication
Inside Call
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Berikut adalah lingkup area yang memerlukan sopan santun bertelepon, kecuali:
Biiro Perjalanan
Di dalam kendaraan
Di Industri Hotel
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Bila orang yang dihubungi tidak berada di tempat, maka saran apa yangtepat diberikan pada penelpon?
Persilahkan untuk menunggu
Menawarkan penelpon untuk meninggalkan pesan
Menawarkan penelpon untuk menghubungi kembali
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Jika sambungan terputus (cut-off) pada saat pembicaraan melalui telepon belum selesai, maka hal penting yang harus dilakukan ialah?
Menghubungi kembali dan mengucapkan maaf
Menunggu dihubungi kembali dan mengucapkan maaf
Tidak perlu menghubungi kembali
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Agar pembicaraan melalui telepon menjadi efektif ketika melakukan panggilan telepon, maka hal yang harus diperhatikan ialah:
Menyiapkan formulir pesan telepon
Menyiapkan alat tulis dan buku catatan
Menyiapkan topik pembicaraan dan informasi yang diperlukan
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Kata – kata yang harus dihindari pada saat menerima telepon
Good Morning
Apa
My name is ……
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Yang termasuk magic word
See you
Good bye
I beg your pardon
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