Problem solving techniques

A cycle used to solve problems

• PDCA

• PCDA

• PPAC

• PDCC

Routine thinking is __________ while creative thinking is ____________

• thinking inside the box

• thinking outside the box

• thinking that causes problems

• thinking for management

When people get together to solve problems with as many ideas as possible.

Practicality is a

• mental block to creativity

• way to encourage creative thinking

• harder way to think creatively

• responsibility of a creative thinker

A complex problem that uses experts is the

• Force field analysis

• Delphi technique

• Empty chair technique

• PDCA mode

The Delphi technique uses: (select more than one)

• Experts

• Questionnaires

• Reports

• Pros and cons

A problem solving technique where the forces for and against change are rated and debated

• Force field analysis

• Delphi technique

• Pros and cons technique

• Kurt Lewin’s 3 step process

A technique where you break the bigger problem down into smaller problems is known as the:

• divide and conquer technique

• break it down technique

• the Caesar approach

• nominal group technique

The nominal group technique brings everybody and their ideas together without making anyone uncomfortable. Why would you want people to be comfortable?

• People who are comfortable can speak their mind

• When a staff member is shut down by their colleagues, they don’t want to contribute again

• When staff are included in decision making, they feel more included and are more productive

• All of the above

Working with others is always easy

• True

• False