Admin Kryterion Practice Test 1.2

A System Administrator will use the Import Wizard to update existing Account records.

Which values can the Import Wizard use to find matching records?

Review

• Address field

• Account Name and Site fields

• Created By field

• Parent Account field

A System Administrator cannot share a report folder. What is a possible reason?

• The reports in the folder are already shared with other users.

• The reports in the folder only reference custom objects.

• Folder Sharing is not enabled for the Org.

• The folder is private.

Which three report charts show how many Leads are in the Marketing pipeline based on Lead Status and what percent each Lead Status represents? Choose 3 answers

Review

• bar chart

• donut chart

• pie chart

• line chart

• funnel chart

Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location.

What should the System Administrator use to set this up?

• Territory Management and Teams

• Auto-responses Rules and Profiles

• Automated Notifications and Groups

• Assignment Rules and Queues

How should a sales rep create an all-day event in Salesforce?

• Ask the System Administrator to check all-day events in the Activity settings.

• Ensure the event is scheduled for times within the Start and End of Day hours.

• Check the all-day event checkbox on the event.

• Use a task for an all-day event because then no time fields are needed.

Which Salesforce capability allows customers to vote on new product features?

• Ideas

• Article

• Answers

• Knowlegde

What should the System Administrator check when users are unable to find a Custom Report Type?

• Add a button for the new Report Type to the Report Builder.

• Make sure the new Report Type is deployed.

• Make sure the user Profile includes the Report Type.

• Add the new Report Type to the related objects

Which two best practices are recommended prior to mass-deleting records? Choose 2 answers

• Create a new list view for all records that need to be deleted.

• Run and export a report to archive data before deletion.

• Download a Setup Audit Trail for the last six months before deletion.

• Schedule a weekly data export and download the backup zip files.

Universal Containers has an Auto-response rule to send emails when a customer submits a new Case and an Assignment rule to determine Case ownership for new Cases. In addition, the Case object has validation rules to ensure that each Case includes values for all fields needed by its owner to resolve the Case. Workflow Rules and Escalation Rules ensure that a support manager is properly notified when a Case remains unresolved for too long.

In what order does Salesforce process the immediate actions associated with Workflow Rules and related business automations for a newly created record?

• Validation rules, Assignment rules, Auto-response rules, Workflow rules, Escalation rules

• Validation rules, Escalation rules, Assignment rules, Auto-response rules, Workflow rules

• Escalation rules, Validation rules, Workflow rules, Auto-response rules, Assignment rules

• Workflow rules, Validation rules, Assignment rules, Escalation rules, Auto-response rules

How should a System Administrator ensure that a Picklist field's values display in consistent colors on all reports?

• Use a Bucket field that defines the color for each value.

• Configure Report Conditional Highlighting for each value.

• Create a Formula field that defines the color for each value.

• Update the Picklist field and set the color for each value.