Total Quality Management

What does quality control involve?

• random sampling and spot checks

• random sampling, spot checks and testing

• random sampling, spot checks, inspection and testing

• random sampling, spot checks, inspection, repairing and testing

Quality assurance involves

• using a reliable insurance company

• the redesign of the process so it does not happen again

• making sure your liability is limited to the funds you dispose of

• aiming for zero defects

What is Total Quality Management?

• A sales approach that aims to sell as much as possible

• A sales approach that aims to sell at the lowest possible cost

• A management approach that aims to reconcile suppliers and buyers

• A management approach aiming to deliver products and services that meet or exceed customer expectations

What are the limitations of the TQM approach?

• The costs in time and money

• It is not adapted in an international environment

• The fear of change

• It is not ethical

Which company is known for its TQM approach?

• Amazon

• Facebook

• Toyota

• Zara