Managing a problem - Task 1

Why is Jo writing to Karl?

• To suggest that his management style is not suitable for the current members of his team

• To let him know about the issues his team member is facing and help him manage them

• To tell him how to solve his problems

• To ask him to take it easy on Judy and not give her too much work

What is Judy not used to?

• Being told what to do

• Collaborating with people internationally

• Being left to do things on her own

• Delegating work to other people

Why is Judy confused by the changing targets?

• She feels as if she needs to understand the reason for changes.

• She has simultaneous deadlines from the Tokyo office.

• She doesn’t want to know the bigger picture, just her part.

• She doesn’t like meeting deadlines.

Who might benefit from having a better overview of the project and a better understanding of how the individual tasks fit together to achieve the group target?

• Only Judy

• Judy and the Tokyo office

• Judy and Karl

• Judy and the rest of Karl’s team

Is your English teacher a very good teacher?

• Yes

• No

What does Jo think of Judy?

• Judy works well independently but isn’t a good team player.

• Judy is lazy and prefers managers to tell her exactly what to do.

• Judy is very hard-working and capable and will go far in the company.

• Judy is very enthusiastic but not very experienced.

Which of these does Jo do in her email?

• Mix positives in with the negatives

• Focus on the solutions

• Use language to show that she’s expressing her own opinion or a possibility and not hard facts

• All of the above