fbs

What type of an advance arrangement is made to book a table in a certain restaurant? A. Table Setting C. Table Setup B. Dining Reservation D. Fast Food

• table setting

• dining reservation

• table setup

• fast food

Which one is NOT an acceptable restaurant telephone etiquette?

• Always identify yourself at the beginning of all calls

• Be sensitive to the tone of your voice

• Allow interruptions to occur during conversation

• Always speak into the telephone receiver with an even and low tone of voice

Which type of reservation system depends on the person designated, usually a host or hostess, to answer the phone, record the details of the said reservation and taking their credit card information as guarantee?

• Online Reservation System

• Manual Reservation

• Reservation System

• Web Reservation

Which choice best describes the given statement: “Making sure that the caller is pleased with result and that everything you promised is delivered”?

• A. Following up the call

• Thanking the caller

• Asking question about everything

• Answering the call with greetings professionally

Which material should be utilized by a reservation officer to know the products information offered when initiating the manual reservations?

• Manual charts

• calendar

• diary

• brochures

What type of food-service system is the most commonly used system in different food establishments?

• A. Conventional Food Service System

• Centralized (Commissary) Food Service System

• Ready – Prepared Food Service System

• Assembly – Food Service System

Food service system where the food is produced onsite, it is usually chilled or frozen then reheated and served to customers on site and readily available to the customers. It is usually used by hospitals and prisons.