Customer Service

My personal rule of ________________ is that I never argue with customers.

• finger

• thumb

• toe

• nail

Last year, we lost a lot of customers ______________ our competitor

• for

• to

• on

• with

Usually it's easier to _________________________ an existing customer than to gain a new one.

• stick

• hold

• keep

• leave

We have a card for loyal customers to ________________ their loyalty.

• boost

• measure

• reward

What is customer service?

• when a business meets customer needs

• The service provided to customers before, during and after purchasing a product

• a method of production

What is rule number 1 in customer service?

• Customer is always right

• keep asking them for more

• Yes we can

• A good customer is a profitable customer

A satisfied customer tends to be all of the following except...

• more loyal

• more profitable

• more costly

• more responsive to promotion

We're doing everything to ____________________ our customers' expectations.

• excess

• exceed

• exit

• access

The staff in the shop are very polite, they are

• courteous

• faithful

• efficient

• uncaring

Which is a way to gain customer satisfaction?

• Confidence in service

• Slow service

• Not dealing with problems

• Long queues