Quick Quiz Recap - Hospitality Industry

Examples of commercial hospitality businesses include...

• school canteens, hotels, cafes

• hospital food services, prisons, bed and breakfasts

• coffee shops, restaurants, fast food outlets

• residential catering, coffee shops, armed forces

Collectively, direct working refers to those who...

• only produce food in a kitchen

• make a good or service possible from behind the scenes

• only wait on tables

• produce goods or services for customers

Name 5 skills that are important when working in the hospitality industry.

Which of the following skills are the most important when working in the hospitality industry? (you can choose more than one)

• Teamwork

• Relaxing

• Professionalism

• Customer service

• Day dreaming

Which of the following questions are you most likely to be asked in an interview? (choose three options)

• Why should we give you the job?

• What is the job you applied for?

• Do you have friends who work here?

• What do you know about our business?

• What are your biggest weaknesses?

The non-commercial hospitality industry do not primarily aim to make profit.

• True

• False

Products + Service =

• Environment

• Experience

• Complaints

Who is responsible for the day-to-day running of a Hotel?

• General Manager

• Restaurant Manager

• Catering Manager

• Sales Manager

Where is the oldest and most prestigious hospitality school in the world located?

• Melbourne, Australia

• New York, USA

• Lausanne Switzerland

• London, England

You should always turn up for an interview just on time.

• True

• False