220-1002 Chapter 4

An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

• A. Untrusted software
• B. Outdated antivirus
• C. MDM policies
• D. Inactive VPN

A user calls a technician to report issues when logging in to a vendor's website. The technician can log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Choose two.)

• A. System files have been deleted
• B. Proxy settings are configured improperly
• C. The OS has been updated recently
• D. There is a rogue anti-malware program
• E. Program file permissions have changed recently

A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Choose two.)

• A. Administrative share permissions
• B. Mapped drives
• C. Group Policy hours restriction
• D. Denied write/delete permissions
• E. Disabled proxy settings

Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server. Joe has verified he is connected to the Internet. Which of the following would explain why Joe cannot access his personal shares?

• A. An IP conflict is present
• B. A corporate VPN is enabled
• C. A firewall exception must be set
• D. HomeGroup must be enabled

A Windows user is attempting to install a local printer and is unsuccessful on permissions. Which of the following user types BEST describes this user?

• A. Guest
• B. Power User
• C. Administrator
• D. Standard User

When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the technician complete NEXT?

• A. Change the browser's home page
• B. Check the Windows host file
• C. Update the default web browser
• D. Restore Windows to a previous date

A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the security of the wireless network? (Choose two.)

• A. Reduce the transmit power
• B. Reduce the channel availably
• C. Disable the DHCP server
• D. Enable QoS management
• E. Disable the SSID broadcast

A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?

• A. Reset the device's network settings
• B. Check the data usage statistics on the device
• C. Verify the SSID with which the device is associated
• D. Run any pending application or OS updates

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Choose two.)

• A. Change the default access port
• B. Enforce password complexity
• C. Put the terminal server into the router's DMZ
• D. Disable logon time restrictions
• E. Block all unused ports on the LAN smart switch

A small office's wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network. Which of the following configurations MOST likely allowed the attack to take place? (Choose two.)

• A. WEP
• B. TKIP
• C. Default login
• D. Outdated firmware
• E. WPS