TQM Quiz

A Pareto chart:

• Shows causes and effects of quality problems
• Shows the prevalence of the various types of defects that have been found
• Is not useful when first studying a quality problem
• Has both upper and lower specification limits

A cause-and-effect diagram:

• Identifies common causes of quality defects
• Is often used in conjunction with a Pareto chart
• Is also called a fishbone diagram
• All of the above are true

Who determines the level of quality of a product/service?

• The supplier

• The CEO

• The quality control manager

• The customer

What is the key skill required for successful organisational change?

• Leadership

• Motivation

• Communication

• Engagement

What is the main disadvantage of only using quality control to check the quality of a product?

• There will be an increase in waste

• It's a waste of time

• Customers won't notice a few faults

• Staff will find it very difficult

When is the quality of the product checked using quality assurance methods?

• At the end of the production process

• Never

• At the start of the production process

• At each stage of the production process

Who develop fishbone or cause-and-effect Diagram?

• Kaoru Ishikawa
• W Edwards Deming
• Juseph Juran
• Philp Crosby

What is the term that refers to expert in quality management?

• Quality Professor
• Quality Guru
• Quality Auditor
• Quality Council

TQM looks for companies to find improvement ideas for themselves. What is this called?

• Benchmarking

• Investigating

• Improvement copying

• Research

Continuous improvement means...

• constantly introducing small incremental changes in a business in order to improve quality and/or efficiency.

• Introducing big changes in a business in order to improve quality and/or efficiency.

• Introducing changes only when needed in order to improve quality and/or efficiency