OPMTQM Quiz 1

The difference between the cost of inputs and the value or price of outputs

The management of systems or processes that create goods and/or provide services

The time between ordering a goods or service and receiving it.

It has the responsibility for procurement of materials, supplies, and equipment

Consists of all activities directly related to producing goods or providing services

Is responsible for general upkeep and repair of equipment, buildings and grounds, heating and air-conditioning; removing toxic wastes; parking; and perhaps security.

There is a high degree of uniformity in goods or services.

Involves management of personnel, inventory planning and control, scheduling, project management, and quality assurance.

The product or service is designed for a specific case or individual

Which has "high" characteristic in terms of Opportunity to correct quality problems before delivery to customer

• Manufacturing

• Service