Sellers under LEX pickup will only be included in the plan if they validated their orders to ready to ship before 2:00 AM today.

• True

• False

If the seller validated their orders around 11:00 PM yesterday, they will be included in the pick up plan today.

• True

• False

If a seller under LEX pickup validated their orders around 10:00 AM today then their pick up will be the next day.

• True

• False

Seller does not know how to fulfill an order and asks if someone will pickup their items. When you checked, seller is located in Bacolod City and seller has no group yet. I will advise seller that this will be coordinated with LEX Team.

• True

• False

Where can you check the seller's first mile? (multiple answer)

• I can check it on Seller Center> Orders>bottom part of the order

• First Mile Dashboard

• I can check it on Seller Center> Orders> Manage Orders> Reviews

• I can check it on Seller Center> Orders> Manage Orders> Unpaid tab and I just need to click the + button to check the first mile of the order

What are the possible reason why an order can’t be scanned by the courier? (multiple answer)

• Order is not in ready to ship status

• Seller is not yet grouped to their respective First Mile

• There's an issue in the courier's system.

• Barcodes in the shipping label is not printed clearly

What are the things that we need to consider before requesting the seller to be move from drop off to pickup? (multiple answer)

• If they are selling bulky item

• The seller has an average of >20 orders per day

• The seller is located in Cavite

• None of the above

If the seller is complaining about the pickup personnel (i.e. rude), what are the information that you need to ask to the seller in order for us to escalate the issue? (multiple answer)

• Get full information from the seller. Ask what exactly happen

• Ask for proof to support the complain if possible

• Get the pickup personnel name and plate number if possible

• None of the above

LBC Drop-off are available on: (multiple answer)

• Bacolod

• Ilo-Ilo City

• Cagayan De Oro

• Albay

All pending orders that are not validated to RTS within _______ after order creation will be canceled.

• 3 working days

• 3 calendar days

• 5 working days