Unit Professionalism.1

Effective professionalist possess strong interpersonal skills.

• True

• False

Effective professionalist possess strong interpersonal skills.

• True

• False

Verbal messages a person conveys may come from a person’s tone of voice, facial expressions, and eye

contact.

• True

• False

Empathy is feeling compassion for a person or cause.

• True

• False

The way a person looks and dresses is a form of nonverbal communication.

• True

• False

Using slang or texting abbreviations is effective and appropriate in professional writing.

• True

• False

People have the same basic needs, values, and priorities

• True

• False

In a work setting the professional will help people involved in conflict move through the process of mediation by acting as an objective third party

• True

• False

When conflicts arise between team members, responsible team leaders avoid getting involved in the situation.

• True

• False

Strong communication, decision-making, problem-solving, and conflict resolution skills are examples of ______________________________ skills that effective human services workers possess.