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Domain&hosting

Authored by Nahla Abdelkareem

Computers

Professional Development

Domain&hosting
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer face sending problem due to following NDR

Escalated to DCU

Inform customer the problem in receiver domain

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer has domain fabtex.net , Customer asked about create new mail , he should note A record from TEdata

Refer to his hosting server as It’s not hosted from our side

Sales Process

Send Ticket to DCU

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When Customer has Faults on his line so its mandatory to inform customer Assia Advice

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All Hosting cases should be escalated to:

Fo-Fiber

NOC

DCU

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

n case CST has domain from ourside, and he already paid the renewal fees as per Simbabut it is still expired as per Support.Priv

so what should be the right action?

Direct him to the nearest CSO

Send mail to EBilling-Domains@tedata.net

Let him refer back to goddadi

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Fake Quota problem will Escalate to:

IU

DCU

NOC

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer's free mail is suspended on support and we found 2 spammer comment on Simba

let customer visit our CSO

escalate to DCU

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