Domain&hosting

Customer face sending problem due to following NDR

• Escalated to DCU

• Inform customer the problem in receiver domain

Customer has domain fabtex.net , Customer asked about create new mail , he should note A record from TEdata

• Refer to his hosting server as It’s not hosted from our side

• Sales Process

• Send Ticket to DCU

When Customer has Faults on his line so its mandatory to inform customer Assia Advice

• True

• False

All Hosting cases should be escalated to:

• Fo-Fiber

• NOC

• DCU

n case CST has domain from ourside, and he already paid the renewal fees as per Simbabut it is still expired as per Support.Priv

so what should be the right action?

• Direct him to the nearest CSO

• Send mail to [e-mail]

• Let him refer back to goddadi

Fake Quota problem will Escalate to:

• IU

• DCU

• NOC

Customer's free mail is suspended on support and we found 2 spammer comment on Simba

• let customer visit our CSO

• escalate to DCU

World wide Propigation is

• 48 hr

• 2 wd

• 48 whr

customer should send any issue from his authorized mail

• true

• false

Customer using static IP from TEData only and use his own mail server complain from sending issue and after checking with him he can telnet and connect our out.tedata.net.eg and he can't telnet his outgoing server

• Escalate case to DCU

• let customer check with his mail server administrator