DUE30022 QUIZ |Products or Services (Week 4)

The picture above portrays an image of the range of.....

• Services

• Products

• Price

• Features

What is product?

• Something you pay someone to do, but you might end up without an item you can keep.

• An item that you can buy and bring along with you.

• They are only available at the time of use.

• Obtained through the work or labour of someone else.

(a)   is something you pay someone to do, but you might end up without an item you can keep.

The statement, 'Goods sold are not refundable' cannot be found in a service description.

• TRUE

• FALSE

Hair styling, childcare and legal advice are all examples of services.

• TRUE

• FALSE

Service descriptions focus on physical attributes.

• TRUE

• FALSE

Choose the key words that can be used to express differences:

• On the other hand

• But

• However

• Unlike

• Both

Choose the key words to express similarities:

• is similar to

• both

• like

• different from

• same as

What are the importance(s) of asking for clarifications on products or services? Please check on the correct answer(s). You can choose more than ONE answer.

• To decide on which product or service is the best.

• To get more details on particular products or services.

• To make something clear or easier to understand on products or services.

• To discuss and describe about products or services.

Choose the best definition of clarification.

• a judgement or decision reached by reasoning.

• discussion aimed at reaching an agreement.

• an explanation or more details that makes something clear or easier to understand.

• the action of introducing something.