DUE30022 QUIZ |Products or Services (Week 4)

The picture above portrays an image of the range of.....

• Services

• Products

• Price

• Features

What is product?

• Something you pay someone to do, but you might end up without an item you can keep.

• An item that you can buy and bring along with you.

• They are only available at the time of use.

• Obtained through the work or labour of someone else.

________________ is something you pay someone to do, but you might end up without an item you can keep.

The statement, 'Goods sold are not refundable' cannot be found in a service description.

• TRUE

• FALSE

Hair styling, childcare and legal advice are all examples of services.

• TRUE

• FALSE

Service descriptions focus on physical attributes.

• TRUE

• FALSE

Choose the key words that can be used to express differences:

• On the other hand

• But

• However

• Unlike

• Both

Choose the key words to express similarities:

• is similar to

• both

• like

• different from

• same as

What are the importance(s) of asking for clarifications on products or services? Please check on the correct answer(s). You can choose more than ONE answer.

• To decide on which product or service is the best.

• To get more details on particular products or services.

• To make something clear or easier to understand on products or services.

• To discuss and describe about products or services.

Choose the best definition of clarification.

• a judgement or decision reached by reasoning.

• discussion aimed at reaching an agreement.

• an explanation or more details that makes something clear or easier to understand.

• the action of introducing something.