Talking on the phone

"to put someone through" means . . .

• an action to automatically pass your call to a different person or department

• to make contact with someone on the telephone

"to hang up" means . . .

• to call someone by mistake

• finish a telephone call

Which one is more informal?

• Could I speak with Mr. Dan?

• Can I talk to Peter?

A: Can I speak to Ellis?

B: Hold on. I'll ____________ .

• put you through

• hang up on you

• get back to you

• take a message

Sorry, he is out. Do you want to _________ a message?

• bring
• leave
• hang on
• pick up

Cem : Can I talk to Sinan, please?
Lale : Sorry, she is out. Why don't you ______ in an hour?

• call back
• leave
• text
• speak up

Anne : Which number should I _______ for the police? Cenk : It's 155 in Turkey.

• hold on
• answer
• dial
• contact

Cathy : May I ________ to Mr Uğur, please?
Jenny : Can you hold on a moment , please. Let me try to connect you. 

• connect
• dial
• speak
• note

When you want to .................... , you can say "Could you repeat that, please?".

• ask for clarification

• leave a message

• hang up the phone

• post a voicemail

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”

Sofyan: “I want to call Mr. Brian at Room 24”

Receptionist : “Sorry, the line is busy”

Sofyan: ......

• Could you call back later?

• May I take a message?

• Just a moment, please.

• Could I leave a message for him?