Pre-Arrival Instructions should be given after asking for the caller's permission..

• TRUE

• FALSE

In the context of the communication process, the "channel or means of communication" is :

• THE SENDER

• THE MEDIUM

• THE NOISE

• THE FEEDBACK

The caller reports a heavy, black smoke coming from the window of a nearby apartment building. what is the most appropriate fire/rescue chief complaint?

• Alarms

• Smoke investigation (Outside)

• Structure Fire

• Outside Fire

1st party caller reports she does not feel well. She explains that she feels nauseated and has some chest pain. what is the most appropriate medical call chief complaint?

• Abdominal pain/Problems

• Cardiac arrest or respiratory arrest/Death

• Sick Person (specific diagnosis)

• Chest pain/Chest discomfort (non-traumatic)

Following established protocol, procedure, and policies will assist you when faced with

• A rude caller

• An ethical dilemma

• A lawsuit

• Being the most knowledgeable in the room

the acronym TDD stands for:

• Text-to-dispatch data

• Telecommunicator dial-up-dispatch

• Telecommunications device for the deaf

• Total disaster danger

Challenging a callers beliefs and false assertions while they are suffering from hallucinations or delusions is a caller management technique

• True

• False

Wireless technology has increased ____________ dramatically in the recent years.

• the total number of emergency calls

• the total number of teenage drivers

• the total number of new music streaming services

• the total number of 911 prank calls

One of the best techniques for reducing the negative effect of call-processing gaps is to:

• Pretend the gaps don't exist.

• Tell the caller what you're doing and why.

• Tell the caller you are new to this and to give you some time while you figure out a couple things.

• Ask the caller to tell you whats going on now.

Without standardized cross-agency rules and procedures for radio use, inter-agency communication (interoperability) tend to be:

• Sufficient and effective.

• More exciting and less stressful.

• Insufficient and ineffective.

• A surprise for everyone involved.