............ I speak to Alan, please?

• Hello

• Can

• Sorry

• Bye

A: Who’s calling?

• It’s Jusmine.

• It’s beautiful.

• It’s expensive.

• It’s OK.

A: Sorry. He’s not in right now.

B: ......... .

• Fine. I’ll call back again.

• Yes, speaking.

• No problem.

• OK. Bye.

A: Air Buzz Company. _________?

B: I would like to talk to Mr. Anton, please.

A: One moment, please. I will put you through to Mr. Anton.

• Can you help me

• How may I help you

• What would you like to order

• How do you do

A: Is this 0821-666-777?

B: Sorry, wrong number.

A: ________.

B: It’s all right.

• Of course

• That’s good

• Sorry

• Thank you

A: Could you take a message?

B: ________.

• Yes, it’s C-A-T-H-Y.

• Yes, of course. I will get a pen.

• I’ll call back later.

• That’s OK. I’ll hold.

I tried calling you, but the line was engaged.

The underlined word has the same meaning with….

• Married

• Free

• Busy

• Open

A: I’d like to speak to Mr. Khan, please.

B: Hold on. I will get him.

The underlined word has the same meaning with….

• Wait

• Touch

• Hint

• Bring

A: I’m _______ she is in a meeting. Could you call back later?

B: All right, then.

• Regret

• Forget

• Afraid

• Tired

This is STTD’s phone number. The _______ is 0274. The number is 418-248.

• Extension

• Transferring code

• Area Code

• Country Code