Itel brain buster

Which tool is used to program a modem?

• ITT

• IBA

• WAH

• WHA

if 95-X is 63 and X-Y is 11, what is Y?

• 10

• 18

• 11

• 17

When should the customer make their advance payment?

• POS

• 7 days after installation

• 30 days after installation

• after bill comes out

How much is it to cancel safeguard before 6 months ?

• $30

• $25

• $60

• $6.99

Which heading is customer comments under IDA?

• Billing Inquiry

• Account management

• Orders

• Retail Management

____________ can call in to change the name on the account.(choose all that apply)

• Authorized User

• Account Owner

• Brother

• No one

How Do you verify an account, choose all that apply

• Access code, drivers licence , MAC address

• Access code, account number , Mac Address

• Access code , Mac address, Call back to primary number

• Call back to primary number , Access code , SSN

A customer is experiencing intermittent connection, what type of appointment should we schedule ?

• SRO

• TC

The TC code 155 is used for ?

• no picture

• no dial tone

• pocket loss

• safeguard

Check all that apply, an agent is able to?

• Change due date

• Reschedule restart

• Take payment

• Restart services disc for 60 days