PH Chat Quiz #3

"I would like to cancel the whole order please. I am not available to receive the order."

Choose the correct contact reason for this inquiry.

• Cancellations > Cancelled by Customer > Full cancellation

• Cancellations > Cancelled by Customer > Partial cancellation

• Cancellations > Cancelled by Lazada > Failed Delivery - Customer not reachable

Customer's item was cancelled because the seller determined that stocks are no longer available for this item.

Choose the correct contact reason for this inquiry

• Cancellations > Cancelled by seller > Out of Stock

• Cancellations > Cancelled by seller > Sourcing Delay

• Cancellations > Cancelled by Lazada > Product recall

What are the valid courier complaints? Select all that apply.

• Courier attitude

• Failed Delivery without attempts

• Courier asking for additional payment

• Cancellation Request

What will happen to an order if no one will accept the order upon delivery?

• Order will be delivered in a different location.

• Order will be cancelled and will be sent back to the seller or warehouse. Once returned, customer will be refunded.

• Order will be refunded regardless of the payment method

• Order will not be cancelled. Customer needs to contact us to have the order cancelled. Once cancelled, a refund will be processed.

Date of Contact: August 25, 2020

Inquiry: Wants to check order status

EDD: August 15-24, 2020

New EDD: August 28-September 5, 2020

Order Status: ready to ship

What is the contact reason for the above details?

• WIMO > Beyond the delivery date > Willing to wait - Parcel with Logistics

• WIMO > Beyond the delivery date > Willing to wait - Parcel with seller

• WIMO > Within the delivery date > Willing to wait - Parcel with seller

Date of Contact: August 25, 2020

Customer wants to know the status of his order. Customer is willing to wait for the order. How will you assist the customer?

• Advise the customer on EDD. Ask if his number is updated and advise to keep his line open so that he can be contacted by the courier.

• Advise that we will follow up with 3PL and we will update the customer on the delivery status within 24-48 hours

• Advise that the order will be cancelled since he has not received the order yet. We will provide a compensation voucher.

Date of Contact: August 25, 2020

Customer would like to ask on the status of his order. He is willing to wait for it. How will you assist the customer.

• Advise customer on EDD. Make sure his number is updated and advise to keep his line open.

• Advise that we will follow up with 3PL and we will update the customer on the delivery status within 24-48 hours

• Advise customer that we will request for cancellation or wait for the order to be cancelled as this is already beyond 7 days from max delivery date. Then, provide customer a compensation voucher.

Date of Contact: August 25

Customer would like to cancel the order. What should you advise your customer?

• Advise that a request for cancellation will be sent to our team and process the refund when the cancellation is successful. We will process php 200 voucher for the inconvenience.

• Advise that a request for cancellation will be sent to our team and process the refund when the cancellation is successful. We will process php 100 voucher for the inconvenience.

• Advise that a request for cancellation will be sent to our team and process the refund when the cancellation is successful. We will process (depends on the item price) voucher for the inconvenience.

What is the payment method used for this order?

• Cash on Delivery

• Debit Card

• Credit Card

• Lazada Wallet

What is the product type of this item?

• LazMall

• Crossborder Marketplace

• Local Marketplace

• Taobao Collection