Chapter 1 The World of Hospitality Review

Meeting the needs of guest with kindness and goodwill is called:

_________ is the heart of the hospitality industry.

• Food

• Service

• Profits

• Diversity

The Hospitality Industry is the second largest employer in the U.S.

• True

• False

What is the goal of the hospitality industry?

• Make guest feel safe and happy after using your product or services

• Ignore guest and let them help themselves

• Its all about the money guests don't matter

• Provide nutritious foods

This industry consists of businesses that prepare food and beverages for customers is called?

(a)  

This industry consists of businesses that provide overnight accommodations:

(a)  

This industry consists of businesses that physically move travelers from one place to another:

(a)  

This industry consists of businesses that organize and promote travel for business, leisure, and other purposes:

(a)  

This industry consists of providers of activities for rest, relaxation, and enjoyment:

(a)  

A ______________ includes trip arrangements for several segments of the hospitality industry for one fee.

• Lodging Package

• Recreation Package

• Accommodation Package

• Travel Package