What is one way to make the person you are listening to feel comfortable?

• face them

• keep eye contact with them

• summarize what they are saying when it is your turn to talk

• all of the above

How do you avoid getting one word answers from your interviewee?

• Finish the other person's sentence for them.

• Ask them open-ended questions.

• Keep looking at the other person until they say more.

• Pretend to sneeze.

What is one way to make your interviewee feel comfortable enough to give full and honest answers.

• Tell them to be honest.

• Give them advice.

• Be attuned to their feelings and show support.

• Look down while they talk so they aren't embarassed.

What can you do if your interviewee gives short answers?

• Give an example of how you might answer that question.

• Follow up their answers with probing questions.

• Give short questions.

• Ask them to repeat themselves.

Clarifying what someone says with a short summary is called...

• paraphrasing

• syncopating

• supporting the speaker

• enstricafication