POB OBJ 1.00 Review #2

When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?

• written

• lateral

• upward

• verbal

To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?

• verbal

• computer

• technical

• reading

When organizing information to present in a business report, it is effective to:

• develop an outline

• remain objective.

• develop an outline.

• determine the purpose.

Which is an example of a textual graphic that is used in a business report?

• Flowchart

• Pie chart

• Pictograph

• Map

The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?

• results oriented

• indirect

• information

• persuasive

Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?

• negative

• indirect

• information

• persuasive

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?

• collaborator

• analyzer

• controller

• strategic

The primary reason the business benefits when salespersons practice good customer relations is that it:

• develops repeat customers.

• prevents customer objections

• promotes quality service.

• segments the business's market.

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

• a unique individual.

• a possible problem.

• in a hurry

• like most others.