TOUR 5 Quiz 1

The main objective of Computer Reservation System was to make a one-stop service shop and eliminate physical and geographical distances between mediators and consumers. With universal coverage, these distribution systems provide information for airlines, hotels, car rental companies, travel agencies, corporations and more.

• TRUE

• FALSE

A Computer Reservation System plays a very important role in keeping the hotels running with ease and comfort. It is vital for all the daily chores of a hotel business

• TRUE

• FALSE

Burj Al Arab can accommodate a booking of 202-bedroom suites during peak season their reservation agent confirms a number of guests far more than what the hotel could accommodate. What happened to the hotel in the scenario?

• Overbooking

• Peak Season

• Good business

• Upselling Rooms

Sending request details via email are common nowadays not only because reservations could be made and received in a few minutes time, but also because guests would be notified if the hotel confirms availability in just a few hours.

• TRUE

• FALSE

It is considered as the central point and the nerve center of the hotel which makes possible the reservation of rooms, registration of guests, supplying necessary information during their stay, and maintaining their master bills.

• Front Office

• Reservation

• Back of the house

• Front of the house

The room is under renovation or not fit for occupancy since it requires maintenance work or repair.

• Vacant Dirty

• Out of Order

• Ready for Occupancy

• Dirty Room

In order for the guest and the hotel to hold the reservation and to make it a guaranteed reservation, the guest must do different types of payment – prepayment, advance payment, credit cards.

• TRUE

• FALSE

Supervisor Ranel is the one responsible maintaining security alarms system and implementing procedures aimed of protecting the personal property of guests and employees.

• Supervisor

• Chief Supervisor

• Chief Security

• Security Officer

It is defined as the process by which rooms are being booked before guests arrive, ensuring that the rooms are available upon the time the expected guests check-in.

• Reservation

• Rebooking

• Confirmation

• Booking

The room is reserved and/or has a confirmed booking, but the guest didn’t show. What do we call the status?

• No show

• Slept out

• Blocked

• Confirmed Booking