Chapter 2 Service Quiz
Quiz
•
Other
•
9th - 12th Grade
•
Medium
Carly Jorgensen
Used 7+ times
FREE Resource
Enhance your content in a minute
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Service is...
The area in a hospitality business that guests usually see.
An activity that is done for another person.
A customer who purchases products or services from a hospitality business.
An interaction between a customer and a staff member.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer who purchases products or services from a hospitality business is called a
employee
service
quality service
guest
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best defines customer service?
Act or manner of serving food and beverages.
All positive moments experienced between hospitality employees and customers.
Someone who purchases products or services from a business.
Total customer experience with a business.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of empathy?
Feeling angry when a customer insults you.
Feeling timid and withdrawing when a customer suggests your business is inadequate.
Shouting at a customer who shouts at you.
Understanding the tired feeling a customer has after traveling all day.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following helps meet the acceptance and esteem needs of customers?
Calling the customer by name.
Creating a sense of safety.
Providing quality food.
Providing good lighting.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not an intention of a customer service plan?
Effectively handle negative encounters.
Reduce customer and employee stress.
Encourage irritating customers to leave.
Retain customers.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quality service is the key to establishing and maintaining a successful business.
True
False
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
20 questions
Edfi rupturas
Quiz
•
10th Grade
18 questions
Textos poéticos
Quiz
•
1st - 12th Grade
20 questions
Empowerment Technologies Final Term
Quiz
•
11th - 12th Grade
20 questions
Dessert Accompaniments
Quiz
•
9th Grade
15 questions
Q3 MUSIC - Instrumental Music of Romantic PeriOD
Quiz
•
9th Grade
21 questions
Anne Frank
Quiz
•
6th - 10th Grade
20 questions
El grupo verbal y sus complementos
Quiz
•
9th Grade
16 questions
Rules of Conduct Quiz
Quiz
•
11th - 12th Grade
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
54 questions
Analyzing Line Graphs & Tables
Quiz
•
4th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
Discover more resources for Other
20 questions
El Verbo IR Practice
Quiz
•
9th Grade
20 questions
-AR -ER -IR present tense
Quiz
•
10th - 12th Grade
10 questions
Understanding Meiosis
Interactive video
•
6th - 10th Grade
20 questions
Graphing Inequalities on a Number Line
Quiz
•
6th - 9th Grade
15 questions
Making Inferences
Quiz
•
7th - 12th Grade
18 questions
SAT Prep: Ratios, Proportions, & Percents
Quiz
•
9th - 10th Grade
15 questions
Main Idea and Supporting Details.
Quiz
•
4th - 11th Grade
12 questions
Exponential Growth and Decay
Quiz
•
9th Grade
