Telelephone Operator
11th Grade
•30 Qs
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Telelephone Operator
Quiz
•
Other, Life Skills
•
11th Grade
•
Practice Problem
•
Medium
+9
Standards-aligned
Thomas Sutawijaya
Used 15+ times
FREE Resource
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30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Seksi TO dipimpin oleh seorang ...
Chief order taker
Reception manager
Chief operator
information suoervisor
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1.Chandra : Hello, It’s Candra. Can I help you?
Bams : Can I talk to Mr. Budi?
Candra : Sure,..............
a. He is in a meeting now
b. Any message
c. Just a moment, please
d. Call him later
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Seorang petugas TO baik pria maupun wanita harus memiliki penampilan yang menarik, bersih, rapi, dan anggun karena mereka akan menjadi representasi hotel. Di dalam dunia industri khususnya layanan akomodasi hal seperti ini disebut….
smiling
growing
looking
grooming
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
gambar apakah ini?
screenshot
perangkat keras
perangkat lunak
selling system
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Telephone Operator merupakan salah satu seksi yang berada di departemen Kantor Depan (front office) yang memiliki tugas….
menangani tamu check-in
menangani panggilan keluar/masuk melalui telepon
menangani transaksi tamu
menangani tamu check-out
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Peralatan utama yang digunakan oleh petugas Telephone Operator adalah….
Hotel listing
tape recorder
switchboard
room chart
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut yang bukan merupakan jenis-jenis panggilan telepon adalah….
missed calls
in house call
local call
international call
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