XI Grader

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

• It’s all right

• Hold the line, please

• Wait an hour, please

• Sorry to keep you waiting

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”

Caller : “Yes, I’d like to subscribe to Tempo.”

Operator : “Yes, ma’am …......

Caller : “This is Susan Olivia.”

• Can I talk to Susan Olivia?

• Shall I call you with your last name?

• May I know who’s calling, please?

• What’s your name?

Tags

CCSS.L.4.1C

CCSS.L.9-10.1B

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”

Sofyan: “I want to call Mr. Brian at Room 24”

Receptionist : “Sorry, the line is busy”

Sofyan: ......

• Could you call back later?

• May I take a message?

• Just a moment, please.

• Could I leave a message for him?

Andre: “I need to book a room for this weekend. May I know the rate?”

Banu: “ ........… and which room would you like to have, single double?”

Andre: “Sure. My name is “Andrea Thomas and I’d like single room, please.”

• Will you put me through Mr. Brown?

• Can I talk to the manager?

• May I leave the message?

• May I know who’s speaking?

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

• Speaking

• He isn’t here

• I’m sorry

• You’ve got a message

Tags

CCSS.L.1.6

CCSS.L.3.6

^{Claire: Hello, finance department.}

^{Jennifer: Hello, can I speak to Adrian Hopwood, please?}

^{Claire: I’m afraid he’s in a meeting at the moment. Can I help?}

^{Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the}

^meeting?

^{Claire: In about an hour. Can you call back later?}

^{Jennifer: Okay, I’ll do that.}

^{Claire: Or can I take a message?}

^{Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews}

^{called and that I’m in the office all day if he could call me back.}

^{Claire: Can I take your number, please?}

^{Jennifer: Yes, it’s 5556872}

^{Claire: 5556872. Okay, I’ll make sure he gets the message.}

^{Jennifer: Thanks very much for your help, bye!}

^{Claire: Goodbye!}

^{Why is not Mr Hopwood available?}

• Because He is having lunch

• He is preparing some file at the moment

• He is in a meeting

• He is out at the moment

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Receptionist: Good morning.What can I do for you,sir?

Guest : I'd like to talk to the Personnel Manager, please.

Receptionist: ....................?

Guest : Yes. My name is Hendarto.

• May I have your number

• Could you call him later

• Have you made an appointment

• May I have your name

Tags

CCSS.L.1.6

CCSS.L.3.6

Taufiq : Happy Travel,taufiq speaking

Olga : Hello,Mr.taufiq. This is Olga......

Taufiq : Oh,yes,Miss Olga. I hope you and your family will have a wonderful time.

Olga : Thank you.We are very excited.

• I am sad to tell you the truth

• I liked to talk about the ticket service

• I am disappointed with the service last night

• I am calling to confirm my trip to Disneyland

Customer Service : Customer service, This is, Linda speaking, Can I help you?

Arda : I am Arda, I want to activate online banking on my phone.

Customer Service : ...

Arda : Sure, 088865742345

• Can I have your number?

• What is your number?

• Where is your phone?

• How much is your number?

Can I speak to Douglas, please?

There is no one here ........................

• by that name

• I know of

• to speak to

• who is likely to have such a name