If a change is announced some people may feel that the change is not necessary. This reaction to change is called:

• Anger

• Denial

• Resistance

• Indifference

With any change there will always be people who go against it. This is very common and is a result of fearing the unknown. This reaction to change is called:

• Anger

• Denial

• Resistance

• Indifference

When change occurs and the norm is uprooted, people can experience discomfort and irritation. This reaction to change is called:

• Anger

• Denial

• Resistance

• Indifference

At times of change, people may not care, or the change may not have an impact on their routines or work. This reaction to change is called:

• Anger

• Denial

• Acceptance

• Indifference

People might think that changes occur for the better and have a positive influence on those involved. This reaction to change is called:

• Denial

• Resistance

• Acceptance

• Indifference

Role of the staff in the change process:

• Understand the change dynamics

• Identify the benefits of change

• Show pro-activity and involvement in the change process

• All the above

Businesses that fail to embrace change can easily end up out of touch and unable to compete under current trading conditions.

• True

• False

Changes generally occur for the better and have a

positive influence on those involved.

• True

• False

Resilience is an ability to recover from or adjust easily to difficulties or change – toughness.

• True

• False

There are 5 reactions to change.

• True

• False