AHP 1 Healthcare Characteristics

Empathy

• Qualified and able to perform a task; uses approved procedures

• Acting in a businesslike manner at all times; show courtesy and conscientiousness

• Able to understand another person’s feelings and situation

• Saying or doing the kindest or most fitting thing in a difficult situation

Discretion

• Qualified and able to perform a task; uses approved procedures

• Carefully evaluates each outcome before making an important decision

• Able to determine what needs to be done without constant direction

• Keeps all information confidential, so as not to violate patient’s rights

Integrity

• Holding yourself to high standards in everything you do; doing the right thing

• Truthfulness; others can trust you at all times

• Doing what you are supposed to do; willing to be held accountable for your actions

• Qualified and able to perform a task; uses approved procedures

Diplomacy

• Able to adapt to handle new and changing situations

• Carefully evaluates each outcome before making an important decision

• Able to determine what needs to be done without constant direction

• Looks at both sides of a situation and handles it with professionalism

Tact

• Doing what you are supposed to do; willing to be held accountable for your actions

• Saying or doing the kindest or most fitting thing in a difficult situation

• Able to adapt to handle new and changing situations

• Able to understand another person’s feelings and situation

Quickly evaluate circumstances, solve problems,and take action; prioritize your work

• Self-motivated

• Ethical behavior

• Dependability

• Proper judgement

Able to handle an emergency with purpose and direction

• Remains calm in a crisis

• Proper judgement

• Responsibility

• Critical thinking

Values that determine right and wrong actions

• Discretion

• Ethical behavior

• Integrity

• Proper judgement

Carefully evaluates each outcome before making an important decision

• Dependability

• Critical thinking

• Honesty

• Professionalism

Doing what you are supposed to do; willing to be held accountable for your actions

• Tact

• Team player

• Dependability

• Responsibility