HP Life Business Communications

The follow are elements of communication. Check all that apply

• Sender

• Medium

• Message

• Receiver

Effective communication essentially means that the intended message from the sender is the same message received by the receiver

• True

• False

The following are the major types of communication. Check all that apply

• Written

• Verbal and Non-Verbal

• External

• Internal

This type of communication is communication with others OUTSIDE of your organization. Examples include press releases, newsletters and social media posts.

• Internal

• External

What do you think is the most common form of communication used by business employees

• Conference Calls

• Face to Face Meetings

• Written letters

• Phone conversations

• Email

Steve kept checking his phone during a Zoom Meeting. When the meeting was done he was not 100% clear on what he was supposed to complete. What type of communication barrier is this?

• Cultural Differences

• Attention

• Attitudes

• Proficiency Level

According to this framework for creating effective communication. The first 2 most important items to determine BEFORE you create any message are what? Select Two.

• Choosing the correct medium

• Determining WHO your audience should be

• The receiver acting upon the message

• Determining the reason for your communication and what you hope to achieve

• Sending a short and concise message

After you have determined your target audience for communication, you should consider which of the following. Check all that apply.

• What are THEIR needs?

• What do I NEED them to know?

• What decisions or actions do I NEED them to take? (Also called Action Items)

When selecting which form of communication medium you should use, you should consider the following. Check all that apply

• The audience

• The message you need to send

• The ways in which you can verify if your message was understood

• The purpose of your communication

• How much you personally like the receiver

You want to ask your boss for a raise. Choose the correct form of communication medium for this communication.

• Phone Call

• Face to Face

• Text

• Email