Prof Comm Chapter 1 Study Guide

______________________ is the process of using words, sounds, signs or actions to exchange information or to express thoughts.

• Goodwill

• Communication

• Rhetoric

• Feedback

___________________ incorporates written, verbal, visual, and digital communication to provide factual information that is usable in the workplace.

• Professional communication

• Goodwill

• Communication process

• Channel

Which of the following is NOT one of the purposes for communicating that we discussed on the notes?

• Inform

• Persuade

• Make a request

• Joke

The ____________________________ is a series of actions on the part of the sender and the reciever of a message and the path the message follows.

• Communication process

• Digital citizenship

• Rhetoric

• Instruct

The _____________ is the person who has a message to communicate.

• Sender

• Receiver

• Translation

• Feedback

The _______________ is HOW the message is transmitted (e.g. texting, talking, Facetime).

• Sender

• Channel

• Receiver

• Message

The ________________ is the person who reads, hears or sees the message.

• Sender

• Formal communication

• Informal communication

• Receiver

_________________ is casual sharing of information with no customs or rules of etiquette involved.

• Message

• Sender

• Formal communication

• Informal communication

________________ is the act of using good manners in any situation.

• Language

• Sender

• Etiquette

• Translation

When using written communication in a professional setting, it is necessary to use standard English.

• True

• False