Để làm được quiz này, bạn cần có sách B23 Offical Cambridge Guide for IELTS của Cô Pauline Cullen
I. Identifying the speakers
1.1 You will hear three short extracts from Listening Section I. Listen and identify what makes each speaker different (younger or older, famale or male), and what information they want to find out.
1, a, customer (description):.......................
b, the customer would like information about.............
how to answer: a-b