PreTEST

Hotels have a mandatory _______ rule for room attendant upon entering the room.

• A. two-knock, three-announcement rule

• B. one-knock, two-announcement rule

• C. three knocks

• D. b and c

Hotel rules are designed for __________.

• A. discipline

• B. mastery

• C. security

• D. a and c

A business with a building structure that provides comfort services like food and shelter to guest when they travel.

• A. Hospital

• B. Hotel

• C. Shopping malls

• D. Restaurants

Head of the housekeeping department.

• A. General Housekeeper

• B. Executive Housekeeper

• C. General Manager

• D. Housekeeping Manager

In case the hotel cancelled accommodation due to guest violation, the guest will pay:

• A. 100% of the total amount for accommodation

• B. 75% of the total amount for accommodation

• C. 50% of the total amount for accommodation

• D. 20% of the total amount for accommodation

In handling guest queries for information about the hotel products and services, employees are expected to be:

• A. knowledgeable about the product or service

• B. approachable

• C. polite

• D. all of the above

The following are points to remember in servicing a guest room except:

• A. clean in one direction

• B. clean from top to down

• C. clean from farthest point out

• D. clean as you work, clean as you go

Responsible in maintaining the cleanliness and orderliness of the guestrooms.

• A. Property Admin. Section

• B. Linen and Laundry Section

• C. Public Area

• D. Room Section

The executive housekeeper is the head of the housekeeping and serves several responsibilities. Below are responsibilities of an executive housekeeper except:

• A. manage housekeeping team

• B. represent the department during top management meetings

• C. supervise the changing of floor linens

• D. translate all hotel policies, procedures, and standards into housekeeping operations.

Person responsible in ensuring cleanliness and orderliness of Housekeeping storage areas.

• A. Property Custodian

• B. Linen/Laundry Attendant

• C. Public Area Attendant

• D. Room Attendant