Computer Troubleshooting

What should you check first if your monitor is black?

• CTRL+ALT

• check the monitor cords and that the monitor is turned on

• open task manager

How long should you wait after a hard shutdown to reboot your computer?

• 1 second

• 3 hours

• 1 minute

What is most likely wrong with the monitor if you have done all of the troubleshooting steps?

• the monitor cord is broken
• the computer is broken
• the monitor needs to be replaced

What can you do if a program on your computer is frozen?

• CTRL+ALT+DELETE keys to start the Task Manager

• turn off the monitor

• call a technician

What is a hard reboot?

• press and hold the power button on the computer until everything shuts down, wait a minute, then restart

• when you kick the computer case hard with a boot

• click the windows icon, then the power icon, then restart to allow the computer to shut down properly

Why should a hard reboot be a last choice for solving computer problems?

• a hard reboot does not allow the computer to shut down properly

• LAN/WAN

• a hard reboot is better than a soft reboot

Checking for updates is one potential way to solve problems.

• True

• False

What is one thing you can do if your mouse does not work?

• buy a wireless mouse

• check the connections (unplug and re-plug)

• cut the cord

What is a soft reboot?

• when you softly kick the computer case with a boot

• press and hold the power button on the computer until everything shuts down, wait a minute, then restart

• click the windows icon, then the power icon, then restart to allow the computer to shut down properly

What is the last thing you should do when your keyboard is not working?

• check the connections

• tell Mrs.Stewart

• contact the technology department

• call your mom