CIW IBA Lesson 2 Vocabulary

A programming methodology that uses a number of existing technologies together and enables Web applications to make incremental updates to the user interface without the need to reload the browser page.

• AJAX

• unified communications (UC)

A page or collection of Web pages that can be viewed and modified by anybody with a Web browser and access to the Internet.

• wiki

• web feed

Short for Web log. A collection of personal thoughts posted on a public Website. Blogging is the act of adding entries to a blog.

• blog

• crowdsourcing

A centralized office used for the purpose of processing a large volume of requests by phone.

• call center

• contact center

The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member.

• collective intelligence

• mobile computing

A call center that allows consumers to contact agents via avenues other than by telephone.

• contact center

• call center

The integration of telephony and data technologies.

• convergence

• call center

A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data.

• crowdsourcing

• folksonomy

The practice of categorizing online content through tags.

• folksonomy

• crowdsourcing

A computer-based method of communication in which users can type and view messages sent to one or more recipients, and view the responses immediately.

• instant messaging (IM)

• text messaging