A personal development plan shows strengths, weaknesses, training required and what else?

• Target dates for completion of development tasks
• Actual time taken to complete development tasks
• The Chief Executive's signature to approve the plan
• The contact details of all training venues

Which of the following is NOT a way to improve a time stealer?

• Make use of Action Plans and Priorities Lists
• Set aside a specific time of the day to check emails and make phone calls
• Learn to be assertive and say 'No'
• Attempt several tasks at the same time by jumping from one to the other

An implication for a manager who does not delegate is . . .

• many employees are able to deputise when the manager is absent
• high staff morale as they feel included in team tasks
• low staff turnover as they enjoy being led by a strong manager
• many deadlines not met and possible promotion opportunities missed

Which of the following is NOT a feature of a SMART target?

• Agreed
• Realistic
• Timed
• Manageable

'Key dates can be seen at a glance and comparisons made between work planned and work completed'.  This is a definition of . . .

• a gantt chart
• a priorities list
• a personal development plan
• a to-do list

A 'buddy system' is used to . . .

• review current procedures and make changes to improve efficiency
• allow a supervisor to check the quality of work produced by their subordinate
• create a link between an employee and his/her line manager
• provide advice and support to an employee by using an experienced colleague

Which of the following is NOT a time stealer?

• Interruptions from visitors
• Procrastination
• Taking on too much work
• Using video conferencing for all branch meetings

What is NOT included in an Action Plan?

• Tasks to be completed
• Resources required
• Level of priority
• Estimated time for each task

Which of the following is NOT a consequence of good time/task management?

• Better quality of work produced as time is taken over important jobs
• Lower stress levels which reduces absenteeism
• Customer relations are negatively affected and may result in more complaints
• Increased productivity as less time is wasted on unnecessary tasks

Effective time and task management require 'Evaluating' skills.  This means . . .

• making effective use of time, staff and equipment
• looking at tasks, seeking improvement and identifying causes of problems
• asking someone to take responsibility for some of your tasks
• being able to negotiate deadlines and resources