Noom | Day 1

Select 3 characteristics of a Noom support members

• Caring

• Noompathy expert

• Faster attending

• Positive

Select which of the following are Noom support Tools

• Zendesk

• Client portal

• Supportland

• Okta noom

• Groups magic

Which of the following is not a KPI for Noom support?

• QA

• CSAT

• SLA

• Response time

Which ticket can assist with Plan switches?

• Enrollment

• Add-on

• Billing plan

• Pre-sign up

Which ticket do you use for curriculum reset?

• Enrollment

• Goal specialist /group

• Service request

• Billing Plan

Which ticket do you use for Health Advice?

• Billing plan

• Goal specialist/group

• Enrollment

• Add-on

How much is the fee for a 4 months plan?

• $149

• $99

• $139

• $129

In the Ticket Handling Flow, the "R" stands for:

• Resolve the case efficiently

• Read the entire ticket thread

• Review the ticket background

• Reply the ticket if completed

In the ticket handling work flow, "E" stands for:

• Evaluate the response

• Examin the tools

• Equip with knowledge

• Everything is fine.

Select the payment options accepted by noom

• Venmo

• Chashapp

• Credit/debit card

• Gift card

• PayPal