If your computer is not turning on, and all you see is a black screen, you are likely experiencing ______.

• a power issue

• freezing issues

• network connectivity issues

• personal problems

What should be the FIRST thing you do if your computer is experiencing a power issue?

• Consult an expert.

• Check to see if the computer is plugged in and the outlet is working.

• Hold down the power button for five seconds.

• Buy a new computer.

Sometimes websites, applications, or entire computers can get overwhelmed and will stop responding. This is sometimes referred to as ______.

• power issues

• freezing issues

• network connectivity issues

• peripheral issues

What should you do FIRST to troubleshoot a freezing issue?

• Refresh the website or application.

• Open the Task Manager by hitting Ctl+Alt+Delete or Command+Option+Esc

• Select the unresponsive program and click "End Task."

• Restart your computer.

The Task Manager allows you to close unresponsive programs.

• True

• False

How do you access the Task Manager? Select all that apply!

• Windows Key + Shift + S (Windows)

• Ctrl + Alt + Delete (Windows)

• Command + Option + Esc (Mac)

• Command + Shift + 4 (Mac)

Restarting your computer should be the first thing you do when troubleshooting.

• True

• False

If nothing on your application or browser is loading, and you get an error message that you are not connected to the Internet, you are likely experiencing _____.

• power issues

• freezing issues

• network connectivity issues

• personal issues

If you forgot your password, it is impossible to get back into that account.

• True

• False

Most websites and applications either provide a help service or a page answering frequently asked questions.

• True

• False