Consumer Protection

What is the name of the law that protects consumer rights?

• Trade Practices Act 1974

• ACCC

• Competition and consumer act 2010

• Consumer Affairs and Fair Trading Act 1990

What does the ACCC stand for?

• Australian Consumer Competition Commission

• Australian Consumer Credit Card

• Australian Competition and Consumer Commission

• Australia's Commission for Consumer Competition

Ethical responsibilities are an "effort to purchase goods and services that don’t have a negative impact on the _________, on _________ or on other _________"

(Leave a space between each word)

Consumers have a legal responsibility to:

• Make sure they are not damaging the environment

• Become informed about the products they are buying

• Get a refund for a product that isn't working

• Leave online reviews to help other people

What does Fair trade do?

• Fair trade is an organisation that forces children into forced labor and makes women work for no money.

• Fair trade is about making sure that a consumer is able to get a refund for a faulty product when it stops working under warranty.

• Fair trade is about making sure that prices of products are cheaper when they come into Australia so that prices are fairer on the consumer.

• Fair trade is about better prices, decent working conditions, local sustainability, and fair terms of trade for farmers and workers in the developing world.

Consumer guarantees mean that products:

(you can select more than one option)

• Be of a reasonable quality (It won't break after a few times)

• Match the descriptions made by advertisements, sales people and packaging

• Can be returned within 30 days if you change your mind as long as you have a receipt

• All of the above

Which levels of government enforce are able to provide guidance and information about consumer rights?

• Local and State

• Local and Federal

• Federal and State

• State only

What is a scam?

• A scheme by dishonest individuals, groups or companies

• A scheme to steal your money, information or other valuable things

• Something Nathan does

• Fishing

What is phishing? How is it done, and what are they trying to get?

What is the best way to protect yourself from scams in one sentence?

(Hint: yesterday's take away message)