What is the name of the hotel?

• Sheraton Hotel

• Marriot Hotel

• Transnational Hotel

• Novotel Hotel

What is the name of the guest?

• Tom Sanders

• John Sanders

• Tom Sayers

• John Smith

What is the problem with the reservation?

• She gave it

• he didn’t make one

• she can’t find it

• she lost it

How many deposit nights did he pay?

• four nights

• three nights

• two nights

• One night

Are there more single rooms available?

• Yes

• No

What does the receptionist offer to solve the problem?

• Offer to another hotel

• book for another date

• upgrade to a business suit

• Cancel the reservation

What facility does he ask the receptionist for?

• wireless internet (wifi)

• the gym

• room service

• laundy

Does he need a parking pass?

• yes

• no

How did he arrive at the hotel?

• by train

• by bus

• by taxi

• by plane

What kind of ID does he have?

• A driver’s license

• A passport

• An ID card

• An ATM