Defining H&T Chapter 1.1

Entertainment

• Any business that provides food or drink to customers, including catering businesses, street vendors, fast-food restaurants, diners, luxury restaurants, and even room service.

• Going to a sporting event.

• An activity that provides pleasure and/or relaxation, such as sightseeing, playing sports, going to the theater, watching animals at a zoo, and riding roller coasters at an amusement park.

• The movement of people and goods from one place to another, such as by means of cars, trains, planes, boats, and busses.

Food and Beverage

• Any business that provides food or drink to customers, including catering businesses, street vendors, fast-food restaurants, diners, luxury restaurants, and even room service.

• Small unique inns that offer a full breakfast with a night’s stay.

• Groups of consumers categorized by specific characteristics to create a target market.

• A restaurant

Groups of consumers categorized by specific characteristics to create a target market.

• Hospitality Industry

• Variables

• Demographics

• Market Segment

The symbol for hospitality

• Peach

• The Statue of Liberty

• Pineapple

• Orange

A group of businesses that encompass travel/transportation vendors for air, rail, auto, cruise, and motor-coach travel, and promote travel and vacations.

• Transportation

• Market Segment

• Tourism Industry

• Travel Industry

A state of being abstract, as are things that cannot be touch.

• Variables

• Intangibility

• Changeability

• Service

The probability of a product ceasing to exits or becoming unusable within a limited amount of time.

• Perishability

• Service

• Changeability

• Intangibility

Factors that can cause something to change or vary.

• Changeability

• Bad Service

• Intangibility

• Variables

Lodging

• Bed and Breakfast (B&B)

• A place for travelers to sleep, rest, and sometimes eat, such as hotels, bed and breakfasts, hostels, and even campsites.

• A group of businesses composed of establishments related to lodging and food service management.

• Small unique inns that offer a full breakfast with a night’s stay.

The movement of people and goods from one place to another, such as by means of cars, trains, planes, boats, and busses.

• Tourism Industry

• Transportation

• Service

• Ecotourism