GE8077 TOTAL QUALTY MANAGEMENT

Which of the following is responsible for quality objective?

• Top level management

• Middle level Management

• Front line management

• All of the above

While setting Quality objective, ________ to be considered.

• Material quality

• Customer need

• Market demand

• All of the above

Meeting specifications or industry standards is called

• Serviceability

• Conformance

• Responsiveness

• All of the above

_______________ is a global quality award that recognizes both individuals for their contributions to the field of Total Quality Management (TQM) and businesses that have successfully implemented TQM.

• Deming Prize

• Juran Coin

• Crosby Award

• All of the above

According to Crosby,Quality is defined as

• Continuous improvement

• Fitness for use

• Conformance to requirements

• All of the above

The role of management is to

• provide Resources

• define EMS

• monitor the effectiveness of the system

• All of the above

Service Assurance is

• Confidence with customer

• Customer has trust

• Employee has knowledge

• All of the above

What is quality assurance?

• Quality assurance deals with activities which prove that products and services meet the required quality standard

• Quality assurance deals with activities which aim at customers satisfaction

• Quality assurance deals with controlling the quality of products by inspection

• All of the above

What is the aim of fool proofing technique used for total quality management?

• to achieve zero defects

• to specify time schedules

• to specify targets

• none of the above

Who is responsible to establish, implement and maintain a quality policy?

• Quality Director

• Quality Manager

• Top Management

• Management Representative