System Tools D2

you can serech by Account number in BSS

• True

• False

you can check balance by ...

• Matrix

• CST360

• BSS

• TTS

Maximum Time for Updating time is 6 Minute after closing the call

• True

• False

unable to obtain can be updated on browsing

• True

• False

Any solved case within the call should be waiting for CST

• True

• False

SLA Installation Operations pool for Qena

• 2 WD

• 5 WD

• 1 D

• 2 D

You should choose CPE type from TTS after creating TT from BSS

• True

• False

Escalating any Physical cases to SLS

• True

• False

you should add mobile number & Secondary Mobile on physical cases Escalation

• True

• False

If SLS advice wasn’t covered in any reference right action

• will Escalate again

• inform CST to change his CPE