* Service Exam

Service that meets or exceeds customer expectations

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Someone who purchases products or services from a business

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The total customer experience with a hospitality business

• hospitality

• customer service

An understanding of another's feelings

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Activity that is performed for another person

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Which person is a customer or guest?

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Which person works in the kitchen at a restaurant?

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Which person is a housekeeper or maid at a hotel?

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Which employee is customer-focused with a smile?

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Which employee has good grooming?

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