Workplace Communications Chapter 2

Most communication within the workplace takes place using ____.

• Memos

• Emails

• Business letters

• Megaphones

"Memo" is short for _____.

• Memory Reminder

• Member Communication

• Memorandum

• Rememberatum

You should respond to an email immediately when you are anxious or angry.

• True

• False

No matter which form of communication (E-mail, memo, letter) you should still consider:

• Tone

• Audience

• Purpose

• All of the above

Be sure to complete the ____ when writing an email.

• Subject line

• Mailing address

• Three-paragraph format

• Survey

Your work emails will remain private if sent from your personal device.

• True

• False

What is a signature file?

• work files that require your signature for approval

• A special email for upper management

• a signature that you create that automatically displays on all emails

• the signature that employees require before issuing you a workplace email address

Which of the following IS ok to forward in a work email?

• chain emails containing workplace humor

• really funny cat videos

• a work email from a colleague (with their permission)

When texting for work purposes, avoid using text slang and abbreviations (lol, idk).

• True

• False

Business letters are primarily used for ____ communication.

• lateral

• external

• internal

• upward