Customer needs and Standards

Which standard requires a structured Environmental Management system?

• ISO 34000

• ISO 14001

• ISO 9000

• ISO 15000

Which standard would ensure that Food in a restaurant is stored in the proper manner?

• CCP system

• HTTP Protocol

• HACCP System

• Environment management System

Which standard ensure products consistently meet customer requirements?

• ISO 2000

• ISO 14001

• ISO 9000

• ISO 34000

In what year was the Accra Beach Hotel and Spa awarded the Hospitality Assured Certification?

• 2011

• 2005

• 2009

• 2007

Hospitality Assured is a service standard created in which country?

• France

• UK

• USA

• Barbados

Which of the following is a benefit of the ISO 14001 standard

• It reduces variability in service

• Reduced cases of food poisoning

• Increased market share

• It attracts eco-tourists

The facility's ability to perform services accurately and on time the first time describes which service quality?

• Empathy

• Reliability

• Responsiveness

• Assurance

Select the two ways we can determine the needs of the customer

• HDI data

• Feasibility study

• TS1 survey

• Market research

Which of the following is NOT a goal of tourism planning

• Diversify tourism products

• Improve economy

• Increase visitor satisfaction

• Integrate the community

Select the TWO pull factors of tourism

• Disposable income

• Relaxation

• Safe destination

• Affordable Accommodation